Frequently Asked Questions

System requirements

  • Operating System
    • Microsoft Windows 7, 8, 8.1 and 10 (64-bit)
    • Apple Mac OS X 10.12 (Sierra) to macOS 11.0 (Big Sur)
  • Hardware
    • OpenGL 3.2 capable graphics, 1024x768 screen resolution
    • Minimum: Intel Core 2 Duo, 1GB RAM
    • Recommended: Intel Core i5 or Apple M1, 4GB RAM

Other configurations may work, however they are unsupported, as we cannot possibly test all OS and hardware combinations.

64-bit

Our products come in 64-bit versions on all supported platforms (VST2, VST3, AAX and Audio Unit).
Native Apple Silicon support is available on all macOS supported platforms (VST2, VST3 and Audio Unit).

Sample rates

44.1k, 48k, 88k, 96k, 176k, 192k and 384k sampling rates are supported.
Higher sample rates require more processing power.

Internal precision

Audio processing is performed in full double precision internally.

Plug-in formats


All our products are available in the following native plug-in formats

  • AAX
  • AU
  • VST2
  • VST3
AAX DSP is not supported and there are no plans to do so at this time.
Pro Tools / AAX is not supported on Apple Silicon at this time.

The hosts in the charts below have been tested for compatibility with our plug-ins.
Various degrees of compatibility are indicated by the following icons

  • Compatible and HiDPI aware
  • Compatible
  • Compatible with certain restrictions or minor issues you should be aware of.

As a general rule, we recommend to always use to the latest version of your preferred host when possible.
We also recommend to favor VST3 over VST2 unless noted below, as this format offers more functionality and generally better performance.

If your host / version isn't listed, this only means we don't test it for compatibility regularly, but it will most probably work.
Should you encounter a problem with a host thats isn't listed here, please contact us to report the issue.
We will do our best to fix the problem, but please bear in mind that we cannot possibly guarantee support for all the hosts and versions out there.

Windows host compatibility

Vendor Host Version Status Notes
Ableton Live 11.0 VST3 and HiDPI supported since version 10.1.
Avid Pro Tools 2021.6
BandLab Cakewalk 2021.04
Bitwig Bitwig Studio 3.3.7
Cockos Reaper 6.29 VST3 HiDPI since version 6.04.
Image-Line FL Studio 20.8.1
Native Instruments Maschine 2.13.0 Scaled editor is not restored correctly when project is not saved. Close editor, save and restart Maschine to fix.
Reason Studios Reason 11.3.9 VST2 supported since version 9.5.
Presonus Studio One 5.3.0
Steinberg Cubase 11.0.30
Steinberg Wavelab 10.0.70 HiDPI supported since version 9.5.
macOS host compatibility

Vendor Host Version Status Notes
Ableton Live 11.0 VST3 supported since version 10.1.
Apple GarageBand 10.4.3
Apple Logic Pro X 10.6.2
Avid Pro Tools 2021.6
Bitwig Bitwig Studio 3.3.7
Cockos Reaper 6.29 VST3 host context menu position is fixed in Reaper 5.96.
Native Instruments Maschine 2.13.0 Scaled editor is not restored correctly when project is not saved. Close editor, save and restart Maschine to fix.
Reason Studios Reason 11.3.9 VST2 supported since version 9.5.
Presonus Studio One 5.3.0
Steinberg Cubase 11.0.30 HiDPI supported since version 8.5.
Steinberg Wavelab 9.5.50 HiDPI supported since version 9.5.

Plug-ins not listed in host

If the plug-in does not appear in your host, try the following:

  • Do a re-scan in your host's plug-in manager.
  • For VST2 plug-ins running on Windows, check that the destination folder(s) specified during installation are visible to your host.
    Please consult the manual for your DAW for specifics.
  • For Audio Units running on macOS High Sierra, restarting your computer may be necessary for new plug-ins to appear.
  • Ensure you are using a 64-bit host.
Plug-in folders
Format Windows macOS
AAX \Program Files\Common Files\Avid\Audio\Plug-Ins /Library/Application Support/Avid/Audio/Plug-ins
AU /Library/Audio/Plug-ins/Components
VST2 \Program Files\Common Files\Steinberg\VST2 /Library/Audio/Plug-ins/VST
VST3 \Program Files\Common Files\VST3 /Library/Audio/Plug-ins/VST3

The plug-ins are always installed in the above system locations, except for Windows | VST2, where the user can optionally specify a custom folder.

Changing plug-in folders

Please do not move any plug-in files manually as this will cause issues !
To change the VST2 plug-in's installation folder, proceed as follows:

  • Windows: first run the uninstaller then reinstall and set the folders as you wish.
  • macOS: the system relies on fixed locations, the installer therefore doesn't allow customizing the installation folder.
Display issues

Our plug-ins require OpenGL 3.2+ compatible graphics to function properly.
If the plug-in GUI is black or shows an error message, please update the drivers for your graphics adapter.
The latest versions are available from the following manufacturer websites:

Updates

Point releases of a plug-in, such as versions 1.0 up to 1.9, are free.

Payment

All payments are handled securely by Stripe, our payment processor, which is certified PCI compliant.
Your payment details never go through our server.

The following global payment methods are currently available in our shop:

In addition, the following regional payment methods are also available:

  • Alipay for our Chinese customers
  • Bancontact for our Belgian customers
  • EPS for our Austrian customers
  • giropay for our German customers
  • iDEAL for our Dutch customers
PayPal

We also offer PayPal as an alternative payment method.
At this time PayPal orders are handled manually, usually within a business day.

To place an order, please follow these steps:

  • Contact us with details about the product(s) and amounts you wish to order
  • We will then issue a PayPal invoice to the email associated with your user account
  • Upon payment, we will desposit the corresponding licenses(s) in your account
Terms and conditions

All sales are final.
Due to the digital nature of our products, we do not offer refunds.
Please ensure you have downloaded and thoroughly tried the demo version before completing your purchase.

Education program

If you are a student or belong to the staff of a school, institution, training center or any other EDU entity and can provide a verification of your educational affiliation, we offer you a 50 percent discount on all of our products.
To apply for the EDU purchase program you will need to supply us with the following information:

  • Your full name.
  • A scanned copy of your id-card/passport/drivers license.
  • A scanned valid student card or a valid official document from the EDU entity you are affiliated with.

Send your application to edu@lmdsp.com.

Demo restrictions

Demo versions are fully functional, with the the following limitations:

  • Saving and loading of presets is disabled
  • Copying and pasting of presets between instances is disabled
  • A nag screen is displayed for a few seconds now and then
Copy protection

Authorization is done via a simple keyfile.

This key is strictly personal and should be treated as such.

Do not share it with someone else under any circumstance. Publication or distribution of any keys will be considered as an attempt to distribute the software, which is expressly forbidden under the terms of the license.

License transfer

Licenses can be transferred 6 months after purchase, after our approval, for a fee.
Please contact us and provide the name and email address of the new owner.
Licenses can be transferred once only, after which the license will be changed to NFR (Not For Resale).

Multiple computers

You can install and use our plug-ins on as many computers as you wish as long as these computers are yours and your are the sole user.

Multiple seats

You will need to purchase one license per user.