Frequently Asked Questions

System requirements

  • Operating System
    • Microsoft Windows 7, 8, 8.1 and 10
    • Apple Mac OS X 10.9 to macOS 10.13
  • Hardware
    • OpenGL 3.2 capable graphics, 1024x768 screen resolution
    • Minimum: Intel Core 2 Duo, 1GB RAM
    • Recommended: Intel Core i5, 4GB RAM

Other configurations may work, however they are unsupported, as we cannot possibly test all OS and hardware combinations.

32 / 64 bit

Our products come in both 32 and 64bit versions on all supported platforms (VST2, VST3, AAX and Audio Unit).
AAX32 is supported in ProTools in 10.x, whereas ProTools 11.x and above use AAX64 plug-in versions.

Sample rates

44.1k, 48k, 88k, 96k, 176k, 192k and 384k sampling rates are supported.
Higher sample rates require more processing power.

Internal precision

Audio processing is performed in full double precision internally.

Plug-in formats


All our products are available in the following native plug-in formats

  • AAX
  • AU
  • VST2
  • VST3
AAX DSP is not supported and there are no plans to do so at this time.

The hosts in the charts below have been tested for compatibility with our plug-ins.
Full support is denoted by , while warns you of certain restrictions or minor issues you should be aware of.
If your host / version isn't listed, this only means we don't test it for compatibility regularly, but it will most probably work.

As a general rule, we recommend to always use to the latest version of the host when possible, and prefer the 64bit version when available.
We also recommend to favor VST3 over VST2 unless noted below, as this format offers more functionality and generally better performance.

Should you encounter a problem with a host thats isn't listed here, please contact us to report the issue.
We will do our best to fix the problem, but please bear in mind that we cannot possibly guarantee support for all the hosts and versions out there.

Windows host compatibility

Vendor Host Version Status Issues and solutions
Ableton Live 9.7.6
Avid Pro Tools 2018.7
BandLab Cakewalk 2018.05
Bitwig 8-Track 1.3.16 VST3 support is not available in this version.
Cockos Reaper 5.94 Reaper 5.50 fixes VST2 scrollbar glitches when editor is down-scaled.
Image-Line FL Studio 20.0
Magix Sound Forge Audio Studio 10.0
Native Instruments Komplete Kontrol 2.0.2
Native Instruments Maschine 2.7.7 Scaled editor is not restored correctly when project is not saved. Close editor, save and restart Maschine to fix.
Propellerhead Reason 9.5.2 Reason 9.5 or above is required for VST2 support.
Presonus Studio One 4.0.0
Renoise Renoise 3.1.0
Steinberg Cubase 9.5.30
Steinberg Wavelab 9.5.25
Tracktion Corp. Waveform 8.2.0
Tracktion Corp. Tracktion 7.2.1 VST3 host state is not recalled. Use VST2 plug-in version.
macOS host compatibility

Vendor Host Version Status Issues and solutions
Ableton Live 9.7.6
Apple GarageBand 10.3.0
Apple Logic Pro X 10.4.1
Avid Pro Tools 2018.7
Bitwig 8-Track 1.3.16 VST3 support is not available in this version.
Cockos Reaper 5.94 VST3 host context menu position is wrong.
Image-Line FL Studio 20.0
Native Instruments Komplete Kontrol 2.0.2
Native Instruments Maschine 2.7.7 Scaled editor is not restored correctly when project is not saved. Close editor, save and restart Maschine to fix.
Propellerhead Reason 9.5.2 Reason 9.5 or above is required for VST2 support.
Presonus Studio One 4.0.0
Renoise Renoise 3.1.0
Steinberg Cubase 9.0.30
Steinberg Wavelab 8.0.5 High-DPI is unsupported.
Tracktion Corp. Tracktion 7.2.1 VST3 host state is not recalled. Use VST2 or AU plug-in versions.

Plug-ins not listed in host

If the plug-in does not appear in your host, try the following:

  • Do a re-scan in your host's plug-in manager.
  • For VST2 plug-ins running on Windows, check that the destination folder(s) specified during installation are visible to your host.
    Please consult the manual for your DAW for specifics.
  • For Audio Units running on macOS High Sierra, restarting your computer may be necessary for new plug-ins to appear.
  • On Windows, ensure 64bit versions of the plug-ins are installed for use in a 64bit host (the same goes for 32bit).
    Both 32 and 64bit versions are installed by default.
Plug-in folders
Format Windows macOS
AAX \Program Files\Common Files\Avid\Audio\Plug-Ins /Library/Application Support/Avid/Audio/Plug-ins
AU /Library/Audio/Components
VST2 \Program Files\Common Files\Steinberg\VST2 /Library/Audio/VST
VST3 \Program Files\Common Files\VST3 /Library/Audio/VST3

The plug-ins are always installed in the above system locations, except for Windows | VST2, where the user can optionally specify a custom folder.
On a 64-bit Windows OS, 32-bit versions of the plug-ins are installed using \Program Files (x86) as the base folder.

Changing plug-in folders

Please do not move any plug-in files manually as this will cause issues !
To change the VST2 plug-in's installation folder, proceed as follows:

  • Windows: first run the uninstaller then reinstall and set the folders as you wish.
  • macOS: the system relies on fixed locations, the installer therefore doesn't allow customizing the installation folder.
Display issues

If the plug-in GUI is black or shows an error message, please update the drivers for your graphics adapter.
Our plug-ins require OpenGL 3.2+ compatible graphics to function properly.

Updates

Point releases of a plug-in, such as versions 1.0 up to 1.9, are free.

Payment

All payments are handled securely by Stripe, our payment processor, which is certified PCI compliant.
Your credit card details never go through our server.

PayPal

We also offer PayPal as an alternative payment method.
At this time PayPal orders are handled manually, usually within a business day.

To place an order, please follow these steps:

  • Contact us with details about the product(s) and amounts you wish to order
  • We will then issue a PayPal invoice to the email associated with your user account
  • Upon payment, we will desposit the corresponding licenses(s) in your account
Terms and conditions

All sales are final.
Due to the digital nature of our products, we do not offer refunds.
Please ensure you have downloaded and thoroughly tried the demo version before completing your purchase.

Demo restrictions

Demo versions are fully functional, with the the following limitations:

  • Saving and loading of presets is disabled
  • Copying and pasting of presets between instances is disabled
  • A nag screen is displayed for a few seconds now and then
Copy protection

Authorization is done via a simple keyfile.

This key is strictly personal and should be treated as such.

Do not share it with someone else under any circumstance. Publication or distribution of any keys will be considered as an attempt to distribute the software, which is expressly forbidden under the terms of the license.

License transfer

Licenses can be transferred 6 months after purchase, after our approval, for a fee.
Please contact us and provide the name and email address of the new owner.
Licenses can be transferred once only, after which the license will be changed to NFR (Not For Resale).

Multiple computers

You can install and use our plug-ins on as many computers as you wish as long as these computers are yours and your are the sole user.

Multiple seats

You will need to purchase one license per user.